Betting Rules

General betting conditions

You must be legally permitted to use online gambling services in your location and must provide accurate information when creating and maintaining your account. Mk Gaming Casino may ask you to verify your identity, age, location or source of funds before allowing certain activities. You must not allow another person to use your account, and you must keep your login details confidential. All activity completed through your account may be treated as activity authorised by you unless you have promptly reported unauthorised access.

Bets must be placed through the approved website or other authorised service provided by Mk Gaming Casino. A bet is generally considered accepted only when it has been recorded by the relevant system and a confirmation is displayed or otherwise made available. Selecting an amount or game does not, by itself, guarantee that a bet has been accepted. You should check your account history and any confirmation details before assuming that a bet is active.

You are responsible for checking the details of each bet before confirming it. This includes the selected game, market, outcome, stake, odds where relevant and any applicable terms. Once accepted, a bet may not be cancelled or changed unless the applicable game rules or platform terms expressly allow this. If you notice an error, contact the available support channel as soon as possible, without assuming that the bet has been cancelled.

• Only one personal account should be used unless the applicable terms state otherwise.
• Accounts must not be created or used for unlawful activity, fraud, collusion or manipulation.
• You must not use software, devices or methods designed to interfere with the service or gain an unfair advantage.
• You must not place bets on behalf of another person or permit another person to fund or control your account.
• You should review all bet confirmations, account statements and transaction records regularly.

Stake and balance requirements

You may place a bet only when sufficient cleared funds, an applicable promotional balance or another permitted balance is available. Minimum and maximum stakes may vary by game, market, account status, payment method or other applicable condition. Any limits shown on the website apply at the time they are displayed and may be changed in accordance with the relevant terms. A bet cannot be used to create a negative balance, except where an adjustment is required to correct an obvious error or technical issue.

Game outcomes and settlement

Games and bets are settled using the result recorded by the relevant game system, event data source or other authorised result provider. The displayed rules for a particular game or market explain how outcomes are determined, how winning combinations are assessed and how returns are calculated. Where a game has its own rules, those rules take priority for that game if they differ from these general provisions.

Results are normally final once confirmed and settled. If an outcome is delayed, corrected, cancelled or declared void by the relevant source, the affected bet may be settled, amended or returned in accordance with the applicable rules. If a published result contains an obvious error, Mk Gaming Casino may correct the settlement after reviewing the circumstances. Any correction should be reflected in the account balance or transaction record.

Where a bet is declared void, the stake will generally be returned to the balance used for that bet, unless the applicable game or market rules provide a different treatment. A void bet may not contribute to a combined bet, promotion, wagering requirement or other calculation. If part of a combined bet is void, the remaining selections may be settled under the relevant rules.

Random outcomes and live information

Casino game outcomes may be determined by a random number generator or another approved game process. Past results, patterns, strategies or the results of other players do not guarantee a future outcome. If live features, event information or changing prices are displayed, you should understand that information may be delayed or subject to change before a bet is accepted. A displayed price or status is not a guarantee that a bet will be accepted on those terms.

• Winning combinations and returns are determined by the rules shown for the selected game.
• A game round may be treated as completed when the system records the relevant action or outcome.
• If a technical interruption occurs, the recorded game state and applicable rules will be used to resolve the round.
• You should not assume that an interrupted screen means a bet has failed, been cancelled or been won.

Payments, account records and adjustments

Deposits and withdrawals are subject to the payment method requirements, verification procedures and transaction conditions displayed on the website. You should use a payment method held in your own name and provide information that is complete and accurate. Some transactions may be reviewed before being processed. Mk Gaming Casino may delay, reject or restrict a transaction where verification is incomplete, the transaction appears irregular or the relevant rules require further checks.

Account balances, bet histories and transaction records are provided to help you monitor your activity. You should report a suspected error or unauthorised transaction promptly. If an incorrect credit, duplicate payment or other obvious error is made to your account, you must not withdraw or use the amount. Mk Gaming Casino may reverse or correct an error and may recover amounts that were paid or credited incorrectly.

Promotional funds, free bets, rewards or other offers are subject to the specific terms presented with the relevant offer. Those terms may explain eligibility, expiry, stake restrictions, qualifying activity and any applicable wagering conditions. If promotional terms conflict with general information, the terms displayed for that offer will apply to the extent of the conflict. An offer may be withdrawn or limited where permitted by its stated conditions.

Suspension, review and account closure

Mk Gaming Casino may suspend or restrict an account while reviewing identity, payment activity, suspected fraud, responsible gambling concerns, technical issues or possible breaches of the applicable terms. During a review, access to some or all services may be limited. You must cooperate with reasonable requests for information. Where an account is closed or restricted, any remaining balance will be handled in accordance with the applicable terms and legal requirements, subject to any necessary checks or unresolved obligations.

Technical issues, misuse and disputes

Online services depend on internet connections, devices, payment providers, software and other systems that may not always operate without interruption. Mk Gaming Casino is not responsible for a bet that was not received or accepted because of a connection failure, device problem, browser issue or other circumstance outside its reasonable control. If the service becomes unavailable, do not repeatedly submit the same action without checking your account history, as this may result in duplicate activity.

You must not interfere with the website, attempt to bypass security controls, inspect restricted systems, introduce harmful code or use automated tools without permission. You must not exploit a software defect, pricing error or game malfunction. Any suspected error should be reported rather than used. Activity that appears to involve collusion, manipulation, fraud, money laundering or another prohibited practice may be investigated and may lead to cancellation, restriction or other action under the applicable terms.

If you believe a bet has been settled incorrectly, first review the relevant game rules, confirmation and account history. You may then raise the matter through the support process made available on the website. Provide enough information for the issue to be investigated, such as the date, game, stake, transaction reference and a clear description of the concern. Do not send passwords or sensitive security information in an enquiry.

Responsible gambling

Gambling should be an entertainment activity, not a way to make money or recover losses. Set a budget before you play and avoid using money needed for living expenses. Take regular breaks, keep track of your deposits and stakes, and avoid gambling when you are affected by alcohol, stress or other circumstances that may affect your judgement. Never chase losses by increasing your stakes or continuing for longer than planned.

• Decide how much time and money you can afford to spend before playing.
• Use available account controls, limits or time-out options where they are offered.
• Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
• If you are concerned about your gambling, stop playing and seek support from an appropriate Australian counselling or support service.
• Contact the available support channel if you need information about account restrictions or self-exclusion.

These Betting Rules may be updated from time to time to reflect changes to the service, games, legal requirements or operating procedures. The version displayed on the website at the time of your activity will generally apply, unless the applicable Terms and Conditions state otherwise. You should review this page regularly and keep a copy of any rules that are important to you.