Terms & Conditions

1. General conditions

These Terms & Conditions form an agreement between you and the operator of Mk Gaming Casino. They apply to your access to and use of the website, your player account, available games, payment functions and any other services made available through the website. Additional terms may apply to specific games, promotions, competitions or features. Where additional terms apply, they will be presented to you before or when you use the relevant service.

You should keep a copy of these terms for your records. We may update, amend or replace these terms from time to time to reflect changes to our services, legal requirements, security practices or operational processes. The current version will be available on the website. Continued use of the website after an update is published may constitute acceptance of the revised terms. If you do not agree with a change, you should stop using the website and contact the relevant support channel made available on the website.

Eligibility

You must be legally permitted to access and use online gambling services in your location. You must also meet the minimum age requirement that applies to online gambling in your jurisdiction. We may ask you to confirm your age, identity, location or other eligibility information before allowing access to some or all services.

You are responsible for checking whether online gambling is lawful where you live. You must not access or use Mk Gaming Casino if doing so would breach any law, regulation, court order or other legal restriction that applies to you. We may restrict access from locations where our services are unavailable or where additional controls are required.

Your account

You may be required to create and maintain a player account to use certain services. You must provide information that is accurate, current and complete, and you must update it when circumstances change. An account must be registered in your own name and may not be sold, transferred, shared or used on behalf of another person.

• Keep your login details confidential and use reasonable steps to protect your account and devices.
• Tell us promptly if you believe your account has been accessed without permission or your security details have been compromised.
• Do not create or operate more than one account unless this is expressly permitted by the operator.
• Do not allow another person to use your account or payment method.
• Do not provide false, misleading or incomplete information.

You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the matter is not attributable to your failure to protect your account. We may suspend, restrict or close an account where we reasonably believe that these terms, applicable law or site security requirements have been breached.

2. Deposits, play and withdrawals

Any funds added to your account must come from a payment method that you are authorised to use. Payments may be subject to verification, processing checks, third-party rules and any limits or conditions displayed on the website. We may decline, delay or reverse a transaction where required for security, compliance, technical or administrative reasons.

You must not use the website to deposit funds obtained unlawfully, to conduct fraudulent activity, to disguise the origin of funds or for any other improper purpose. We may request information or documents to verify your identity, payment method, source of funds or other account details. Until the requested checks are completed, access to certain functions may be restricted.

Games are for entertainment. You should only deposit and wager amounts that you can afford to lose. A wager is generally treated as accepted when it is recorded by our systems, subject to correction where there is an obvious error, technical failure, suspected fraud or another valid reason under these terms.

Game outcomes are determined by the applicable game system and its rules. Where a game is interrupted by a technical problem, we will take reasonable steps to investigate and resolve the matter in accordance with the relevant game rules and applicable requirements. You must not attempt to exploit errors, weaknesses, malfunctions or vulnerabilities.

Withdrawals and account balances

Withdrawal requests may be subject to account verification, anti-fraud checks, responsible gambling controls and payment-provider requirements. We may require you to use an approved payment method or return funds to the original source where appropriate. Processing times can vary and may depend on the payment method, verification status, weekends, public holidays and circumstances outside our reasonable control.

If an account balance is credited in error, you must notify us and the amount may be removed. We may also correct obvious pricing, display or settlement errors. Where a balance is negative because of an error or prohibited activity, you remain responsible for the amount owed, subject to applicable law.

Promotions and bonuses

Promotions, bonuses and promotional games are subject to separate terms. Those terms may set out eligibility requirements, expiry dates, wagering requirements, contribution rules, maximum or minimum amounts, withdrawal conditions and other restrictions. You should read the applicable promotional terms before participating. If there is a conflict between these terms and specific promotional terms, the specific terms will apply to that promotion to the extent of the conflict.

3. Responsible gambling and prohibited conduct

Mk Gaming Casino supports safer gambling. Gambling should remain a form of entertainment and should never be treated as a way to make money, repay debt or solve financial difficulties. Consider setting a budget before playing and taking regular breaks. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Tools and account controls may be available to help you manage your gambling. These may include deposit limits, wagering limits, session controls, reality checks, time-outs and self-exclusion. The options available, how they operate and when they take effect may vary. You should review the responsible gambling information on the website before using these tools.

A self-exclusion request is an important decision. You should not attempt to create another account or use another person's account during a self-exclusion period. We may take reasonable steps to identify and close accounts that appear to be linked to an excluded person, but no technical or operational measure can guarantee that all access attempts will be prevented.

You must use the website honestly and lawfully. Prohibited conduct includes fraud, money laundering, collusion, manipulating game outcomes, using bots or automated tools without permission, exploiting technical faults, interfering with the website, attempting to bypass security controls and using another person's identity or payment method.

• Do not reverse-engineer, copy, alter or interfere with website software or security features.
• Do not upload harmful code, malicious content or material that may damage our systems or other users' devices.
• Do not use the website to harass, threaten, deceive or abuse staff, suppliers or other users.
• Do not engage in activity designed to obtain an unfair advantage or avoid applicable restrictions.
• Do not use information from the website for unlawful commercial, advertising or competitive purposes.

Where we reasonably suspect prohibited conduct, we may investigate, suspend an account, cancel affected transactions, withhold or recover amounts, restrict access or take other action permitted by law. We may also disclose information to relevant authorities, service providers or professional advisers where required or appropriate.

4. Website use, privacy and legal matters

Website availability

We aim to keep the website available and accurate, but continuous or error-free access cannot be guaranteed. Services may be changed, suspended or withdrawn for maintenance, upgrades, security reasons, legal requirements, supplier issues or other operational reasons. We are not responsible for loss caused by events outside our reasonable control, including telecommunications failures, internet outages, device problems or disruptions affecting third-party services.

Intellectual property

The website, including its text, design, graphics, logos, software and other content, is protected by intellectual property rights. Unless we give permission or applicable law allows it, you must not reproduce, distribute, modify, publish, transmit, sell or commercially exploit website content. You may use the website for personal and lawful purposes only.

Privacy and communications

Personal information is handled in accordance with our Privacy Policy and applicable privacy laws. By using the website, you acknowledge that information may be collected, used, stored and disclosed for account administration, identity checks, payment processing, security, responsible gambling, customer support, legal compliance and other purposes explained in the Privacy Policy.

We may send service communications relating to your account, transactions, security, changes to these terms and important operational information. Marketing communications will be managed in accordance with applicable requirements and any preferences or controls made available to you.

Liability and disputes

To the extent permitted by law, you use the website at your own risk. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Subject to those rights, we are not liable for indirect, incidental or consequential loss arising from your use of the website or inability to access it.

If you have a question or complaint, please use the support channel provided on the website and give enough information for the matter to be reviewed. We may ask for account, transaction or identity details to investigate a complaint. You must not disclose your password or security code when seeking support.

These terms are intended to operate consistently with applicable Australian law and any other mandatory law that applies to the relevant service or player. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you do not accept these Terms & Conditions, you must stop using the website and close your account where that option is available. The provisions concerning account security, payments, prohibited conduct, intellectual property, privacy, liability and dispute handling may continue to apply after access ends where necessary.