Privacy Policy

Information we may collect

The information handled by an online casino generally depends on how you use the website, which services you access and what information is needed to meet security and legal requirements. Some information is provided directly by you, while other information may be collected automatically when you browse the website or use your account.

Account and identification information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also retain information about your responsible gaming choices, account status, communications and requests. This information helps us create and administer your account, provide services, communicate with you and maintain accurate records.

Verification information

To confirm identity, age, location or eligibility, we may request verification documents and related information. This may include identity documents, proof of address, photographs or other information reasonably needed for verification. We may use this information for customer checks, fraud prevention, account security, responsible gambling processes and compliance with applicable obligations. Verification material should be provided only through the channels made available for that purpose.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, bonuses where applicable, payment methods, transaction dates, amounts and the status of payments. Payment providers or other service providers may process certain payment details directly. We may receive enough information to confirm, reconcile and manage transactions, investigate unusual activity, resolve disputes and maintain required financial records. Full payment details may not be stored by the casino where they are processed by an external payment provider.

Device, usage and cookie information

When you visit or use the website, technical information may be collected, including your IP address, browser type, operating system, device details, language settings, approximate location, pages viewed, session activity, referral information and event logs. We may also use cookies and similar technologies to remember preferences, support account functions, improve website performance, understand usage and help protect the website from misuse.

How we use information

Personal information may be used only where there is a reasonable business, operational, security or legal purpose. The purposes may include the following:

• Creating, operating and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing casino services, account features and customer support.
• Confirming identity, age, location and account ownership.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Detecting, investigating and preventing suspicious, unlawful or prohibited activity.
• Maintaining the safety, availability and performance of the website.
• Understanding website use so that features, content and services can be improved.
• Sending service messages about your account, transactions, security, changes or important website information.
• Sending promotional communications where permitted and where any required consent or preference has been provided.
• Managing responsible gaming measures, account restrictions and related player requests.
• Meeting legal, regulatory, tax, accounting, audit and record-keeping obligations, and responding to complaints, disputes or authorised requests.

We may combine information collected from different parts of the website where this is reasonably necessary for these purposes. We do not intend to use personal information for unrelated purposes without an appropriate explanation or permission where permission is required. If information is needed to provide an account service, complete verification, process a transaction or meet a legal obligation, not providing it may prevent or delay that service.

Marketing choices

You may receive marketing messages only where this is allowed and appropriate. You can change your marketing preferences or withdraw consent at any time. Service and security communications may still be sent when they are necessary to manage your account or provide important information. Unsubscribing from marketing does not necessarily delete your account or remove information that must be retained for other purposes.

Cookies, sharing and information security

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. Some cookies are necessary for sign-in, account functions, security and navigation. Others may help remember settings, measure website performance or understand how visitors use the site. Cookies may be session-based and expire when your browser closes, or remain for longer to remember certain preferences.

You can manage, block or delete cookies through your browser settings. If you disable some cookies, parts of the website may not work correctly or some account features may be unavailable. Browser settings differ, so refer to your browser’s help information for instructions.

When information may be shared

Information may be shared with trusted service providers that help operate the website or provide services such as payment processing, identity verification, hosting, technology support, fraud prevention, customer support, analytics, communications and security. These providers should handle information only for relevant services and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate fraud or prohibited activity; enforce website terms; process a business transfer; respond to legal proceedings; or meet a valid request from an authorised government, court or other body. We do not sell personal information as a general practice. Where information is handled by another service provider, that provider may have its own privacy notice.

Security

Reasonable technical, administrative and organisational measures may be used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission and staff or supplier confidentiality obligations. No online system is completely secure, so players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Retention and your privacy rights

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, including account administration, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Requests about your information

Subject to applicable requirements and reasonable identity checks, you may ask about the personal information held about you and how it is being used. You may also request that inaccurate or incomplete information is corrected. In some circumstances, you may request deletion of your information, restriction of certain processing or a copy of information in a usable format. These rights may not apply in every situation, particularly where information must be retained for legal, security, fraud prevention, dispute resolution or record-keeping purposes.

To exercise your rights, including requesting access to your data, correction of inaccurate information, deletion of your data, or withdrawal of consent to marketing, contact support@mkgamingcasino.best. Please describe your request clearly and provide enough information for us to identify the relevant account. We may ask for additional details to confirm that the request is made by the account holder or an authorised person. We aim to respond within a reasonable time and will explain if a request cannot be completed or is subject to a lawful limitation.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, operational practices or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate. Players should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised policy, where acceptance is required.

Questions and complaints

If you have a privacy question, concern or complaint, please contact support@mkgamingcasino.best. We will review the matter and seek to provide a clear response. You should avoid sending unnecessary sensitive documents or payment information in an initial message. If verification is required, we will explain the appropriate and safer way to provide it.